{"id":44300,"date":"2023-05-18T13:11:09","date_gmt":"2023-05-18T05:11:09","guid":{"rendered":"https:\/\/kinsta-demo.aqara.com\/faq-2\/"},"modified":"2023-06-16T16:48:39","modified_gmt":"2023-06-16T08:48:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/kinsta-demo.aqara.com\/ru\/product\/smart-plug\/faq\/","title":{"rendered":"Smart Plug (US Version) FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"44300\" class=\"elementor elementor-44300 elementor-25055\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4b6941 e-con-full e-flex e-con e-parent\" data-id=\"d4b6941\" data-element_type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset_mobile&quot;:40,&quot;sticky_offset&quot;:48,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a996581 elementor-nav-menu--stretch product-lp-mobile-cat_menu elementor-hidden-desktop elementor-hidden-tablet elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"a996581\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;full_width&quot;:&quot;stretch&quot;,&quot;hide_submenus&quot;:&quot;yes&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/kinsta-demo.aqara.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t<ul id=\"menu-2-a996581\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4767\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Home Hubs<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4769\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Home Sensors<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4764\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Home Controllers<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4763\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Cameras<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4766\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Door Locks<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4768\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Lighting<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4765\"><a href=\"#\" class=\"elementor-item menu-link\" onclick=\"return false;\" data-hide-submenus=\"1\" style=\"pointer-events: none; cursor: default;\" tabindex=\"-1\">Smart Curtain Controllers<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u0442\u0435\u043b\u044c \u043c\u0435\u043d\u044e\" ><\/span><\/a><\/li>\n<\/ul>\t\t<\/nav>\n\n\t\t\t\t\t<script>\n\t\t\tdocument.addEventListener('DOMContentLoaded', function() {\n\t\t\t\tvar widgetId = 'a996581';\n\t\t\t\tvar menuItems = document.querySelectorAll(\n\t\t\t\t\t'[data-id=\"' + widgetId + '\"] .elementor-nav-menu a[data-hide-submenus=\"1\"]'\n\t\t\t\t);\n\t\t\t\tmenuItems.forEach(function(link) {\n\t\t\t\t\tlink.addEventListener('click', function(e) {\n\t\t\t\t\t\te.preventDefault();\n\t\t\t\t\t\te.stopPropagation();\n\t\t\t\t\t\treturn false;\n\t\t\t\t\t});\n\t\t\t\t});\n\t\t\t});\n\t\t\t<\/script>\n\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ebc0e0 aqara-product_nav-container e-flex e-con-boxed e-con e-parent\" data-id=\"7ebc0e0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c195b02 e-con-full elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"c195b02\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2661853 elementor-widget-tablet__width-auto elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"2661853\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Smart Plug (US Version)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c841a45 e-con-full e-flex e-con e-parent\" data-id=\"c841a45\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b712989 elementor-icon-list--layout-inline elementor-align-right aqara-product-lp_nav elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b712989\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/kinsta-demo.aqara.com\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/product\/smart-plug\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Overview<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/product\/smart-plug\/specs\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Specs<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"active\">FAQ<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/product\/smart-plug\/user-manual\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">User Manual<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/ru\/product\/smart-plug\/installation-video\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Installation Video<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.amazon.com\/dp\/B07CJ2MM6Z?maas=maas_adg_059DB1D4ECBE88B42FE56AF9A90DB6CA_afap_abs&#038;ref_=aa_maas&#038;tag=maas\" target=\"_blank\" rel=\"nofollow noopener\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Buy Now<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-040d043 e-flex e-con-boxed e-con e-parent\" data-id=\"040d043\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71bdc33 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"71bdc33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c9ac8a e-con-full e-flex e-con e-parent\" data-id=\"1c9ac8a\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7572363 elementor-widget elementor-widget-shortcode\" data-id=\"7572363\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div id=\"aqara-faq\" class=\"accordion\" ><div class=\"aqara-accordion-section\" ><a class=\"accordion-section-title\" href=\"#accordion-1\">What\u00a0can\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0do?<\/a><div id=\"accordion-1\" class=\"accordion-section-content\"><p>You can use your mobile phone to turn on\/off the home appliances connected with the Aqara Smart Plug. Also, you can set a timer for the home appliances to automatically turn on\/off anytime and program automations and scenes to trigger based on Aqara sensors.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-2\">Can\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0be\u00a0connected\u00a0to\u00a0Wi-Fi\u00a0without\u00a0a\u00a0hub?\u00a0<\/a><div id=\"accordion-2\" class=\"accordion-section-content\"><p>An Aqara Hub is required, please connect the Aqara Hub with the mobile phone, and then connect the Aqara Smart Plug to the hub.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-3\">How\u00a0do\u00a0I\u00a0connect\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug?<\/a><div id=\"accordion-3\" class=\"accordion-section-content\"><p>First, ensure that the Aqara Hub works normally. Then, open the Aqara Home app, select the \u201c+\u201d in the upper right corner. Enter \"Accessories\" page and choose the Aqara Smart Plug, then follow the instructions in the app.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-4\">How\u00a0do\u00a0I\u00a0reset\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug?<\/a><div id=\"accordion-4\" class=\"accordion-section-content\"><p>Long press the reset button for more than 5 seconds. When the red indicator light blinks for 1 second and starts a quick blue flashing, the Aqara Smart Plug has been successfully reset.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-5\">If\u00a0the\u00a0external\u00a0network\u00a0(ie.\u00a0Wi-Fi)\u00a0is\u00a0down,\u00a0will\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0still\u00a0function?<\/a><div id=\"accordion-5\" class=\"accordion-section-content\"><p>If the external network is down, the app control function for Aqara Smart Plug will no longer be available.  But the local control for the Aqara Smart Plug will not be affected and its connection with other smart devices will function normally.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-6\">Does\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0have\u00a0a\u00a0protection\u00a0function?<\/a><div id=\"accordion-6\" class=\"accordion-section-content\"><p>The Aqara Smart Plug has a built-in socket protector to prevent accidental electrocution. The maximum load power of the Aqara Smart Plug is 1875W. When the connected appliance exceeds the maximum load power, the Aqara Smart Plug will automatically cut off the power to avoid any danger.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-7\">Does\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0support\u00a0power-off\u00a0memory?<\/a><div id=\"accordion-7\" class=\"accordion-section-content\"><p>For safety reasons, when the Aqara Smart Plug powers off, the Aqara Smart Plug does not save settings. However, there is a \u201cpower-off memory\u201d option in the app. By choosing this option, the Aqara Smart Plug settings will be restored to their previous status.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-8\">What\u00a0appliances\u00a0can\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0be\u00a0used\u00a0with?<\/a><div id=\"accordion-8\" class=\"accordion-section-content\"><p>The maximum load power for the Aqara Smart Plug is 1875W. The maximum load voltage and current are 100-125V and 15A, respectively. Appliances with load power, voltage and current that do not exceed these maximums can be used with the Aqara Smart Plug.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-9\">How\u00a0do\u00a0I\u00a0verify\u00a0an\u00a0effective\u00a0connection\u00a0between\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0and\u00a0the\u00a0Aqara\u00a0Hub?<\/a><div id=\"accordion-9\" class=\"accordion-section-content\"><p>For specific instructions, please refer to the \"Effective Range Test\u201d instructions in the operating manual. If the hub indicates \"normal link confirmed\" then it means the smart plug and hub are connected effectively. If there is no voice prompt, please move the smart plug closer to the hub and try again.<\/p><\/div><a class=\"accordion-section-title\" href=\"#accordion-10\">What\u00a0can\u00a0I\u00a0do\u00a0if\u00a0\u00a0the\u00a0Aqara\u00a0Smart\u00a0Plug\u00a0goes\u00a0offline?<\/a><div id=\"accordion-10\" class=\"accordion-section-content\"><p>Please check if the Wi-Fi network and the power supply of the hub work properly. If they do work normally, please reset the Aqara Smart Plug and reconnect the smart plug according to instructions. If the connection is unsuccessful, please move the plug closer to the hub and try again.<\/p><\/div><\/div><\/div><script src=\"https:\/\/code.jquery.com\/jquery-3.6.4.min.js\" integrity=\"sha256-oP6HI9z1XaZNBrJURtCoUT5SUnxFr8s3BzRl+cbzUq8=\" crossorigin=\"anonymous\"><\/script>\n\t\t\t<script>\n\t\t\t$(document).ready(function(){\n\t\t\t\t$(\".accordion-section-title\").click(function(e){\n\t\t\t\t\tvar currentAttrvalue = $(this).attr(\"href\");\n\t\t\t\t\tif($(e.target).is(\".active\")){\n\t\t\t\t\t\t$(this).removeClass(\"active\");\n\t\t\t\t\t\t$(\".accordion-section-content:visible\").slideUp(300);\n\t\t\t\t\t} else 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